UX Design

Browse some of my User Experience Design projects.

Take a Look

GPA Calculator

Process (click to view full images):

Audience: Students of all year levels and academic backgrounds at U of T, as well as academic advising staff.

Problem: There was no central U of T GPA calculator that students could use and trust that wasn't particular to a certain campus. Additionally, the current calculators available only focus on CGPA, and did not provide guidance for calculating SGPA and AGPA.

Goal: Create a web application that allows students, without logging in, to calculate their sessional, cumulative and/or annual GPA using manually provided existing grades, as well as anticipated future grades.

Key Results: The application is responsive, meets accessibility standards and students have a 100% success rate in calculating all three GPA types in usability tests.

Next Steps: Integrate the calculator into ACORN, U of T's student information service. With this accomplished, students will not have to manually enter all of their grades into the calculator. This will provide a simpler, streamlined and personalized experience for the student.

Status: Completed and live for U of T students.

Use the Tool

ACORN Contact Mechanism Redesign

Process (click to view full images):

Audience: Students of all year levels and academic backgrounds at U of T who need to use ACORN.

Problem: The current contact form in ACORN was verbose, confusing, and did not guide students to the correct office to contact. This resulted in many queries sent to the wrong offices, or to the the generic "website feedback" option because students didn't know where else to go. Most students interviewed didn't know there was a contact form on ACORN because it was so hidden.

Goal: Find a way to guide students to help content and help contacts when they need it, and make who to contact more obvious. Additionally, ensure that students can find this contact mechanism easily from anywhere in ACORN.

Key Results: Students are always 1 - 2 clicks away from sending a trouble ticket to U of T staff or the ACORN team. 80%+ students report in interviews and testing that they would use the tool if they needed to contact someone for help.

Next Steps: Enhance the contact mechanism to facilitate live help between students and U of T staff (registrars). This would likely be through external live chat software.

Status: Completed and live for U of T students.

View Desktop Prototype View Mobile Prototype

Awards & Financial Aid

Process (click to view full images):

Audience: Students of all year levels and academic backgrounds at U of T.

Problem: It's difficult for students to find awards they are eligible for, and to keep track of any they have received. Not only are awards not well-advertised, student interviewees noted that they don't try looking for awards because they assume they won't be eligible anyway.

Goal: Design, test and deliver specifications for a space within U of T's student information system where students can find awards they may be eligible for and see a history of upcoming and received awards.

Key Results: Within 1 - 2 clicks from anywhere in ACORN, students are able to access resources directing them to potential awards, grants and scholarships, as well as information about awards they have received and will receive.

Next Steps: Integrate the Awards & Aid area of ACORN with an upcoming online system that will allow students to find and apply for awards they are eligible for all in one place. This may reduce the need for some or much of the information in the Awards & Aid area altogether.

Status: Completed and live for U of T students.

View Desktop Prototype View Mobile Prototype

Financial Planning Calculator

Process (click to view full images):

Audience: Prospective students, students of all year levels and academic backgrounds at U of T, and parents.

Problem: Through student interviews, we determined that many students aren't aware of what university costs or how to budget their money. This causes students stress, and contributes to students being unprepared to manage their money, pay for school and eventually pay off their loans.

Goal: Design, test and deliver specifications for a tool for prospective and current students to estimate their income and expenses for one year of study at U of T.

Key Results: Within five minutes, students are able to find out what their upcoming year at U of T will cost, taking into account their particular financial and academic status.

Next Steps: Integrate the Financial Planning Calculator into ACORN so students won't have to enter their background information into the calculator manually.

Status: Completed and live for prospective students, U of T students and parents.

Use the Tool

Confirmation of Enrolment Document

Process (click to view full images):

Audience: Current U of T students who need official proof that they are a current U of T student.

Problem: Before this tool existed, students would need to either print their timetable or unofficial transcript, pay for an official transcript or visit their registrar and pay for a letter if they wanted to prove their student status. There was no free, immediate way of getting proof of enrolment.

Goal: Design, test and deliver specifications for a space within U of T's student information system (ACORN) where students can customize and download an official document that proves their registration status.

Key Results: 100% of students who test the feature are able to successfully generate a letter. Students report in interviews and testing that all information needed to prove their student status is present in the letter.

Next Steps: Monitor the tool and make minor or major improvements if and when they come up. Communicate with various faculties at U of T to eventually allow every faculty to use this letter generator.

Status: Completed and live for current U of T students.

View Desktop Prototype

Techknowfile Conference

I gave two presentations on user experience design at the TechKnowFile Conference at the University of Toronto in May 2016 and April 2017. View the slides to learn a little more about what I do and get a glimpse into the UX Design process at the University of Toronto.

View the May 2016 Slides View the April 2017 Slides View the May 2018 Slides